1.CHECK-IN TIME: 4:00 PM CENTRAL TIME. Because the time between check-out and the next check-in is used for cleaning and to perform any necessary maintenance or repairs, we're not able to accommodate early arrivals. The lock box code will not be activated until 4PM, so please plan your arrival accordingly. 2. CHECK-OUT TIME: 10:00 AM. Due to our high standards of cleanliness, we appreciate your cooperation and ask that you depart no later than 10AM. The cleaning staff has a limited time to clean and prepare for the next guest. and because they normally arrive promptly at 10AM, there will be a $50 late departure fee deducted from your damage deposit if the unit is still occupied when the cleaning staff arrives. 3. ABSOLUTELY NO PETS are allowed. If any evidence of a pet(s) is found in your unit or on the premises, you will be required to vacate immediately and all prepaid funds, including damage deposit, will be forfeited. 4. AGE REQUIREMENTS: RESERVATIONS MADE FOR ANYONE UNDER THE AGE OF 25 WILL NOT BE HONORED AND THOSE PERSONS WILL BE REQUIRED TO VACATE IMMEDIATELY WITH NO REFUND OF RENT OR DAMAGE DEPOSIT (there is no exception to this policy). THE INDIVIDUAL MAKING THE RESERVATION MUST BE 25 YEARS OF AGE OR OLDER AND MUST BE PRESENT DURING THE ENTIRE STAY. We do not rent to chaperoned groups or vacationing college students. One (1) adult must accompany every three (3) individuals under the age of 25 and be present during the entire stay. 5. RESERVATION DEPOSIT: A reservation prepayment is required at the time of booking in order to confirm your reservation . The reservation payment is applied toward the total amount of the reservation and is not the damage deposit. Please refer to "Reservation Procedures" for a complete statement of payment requirements. 6. FINAL PAYMENT: The remaining balance (which includes fees and damage deposit) is due 2 or 3 weeks prior to the arrival date. Please refer to "Reservation Procedures" for a complete statement of payment requirements. 7. DAMAGE DEPOSIT: A Damage Deposit of $300- $500 will be required at the time of final payment. All units are inventoried and inspected before and after each occupancy. The Damage Deposit will be fully refunded within two weeks of your departure providing:
The beach and pool equipment is inspected prior to each arrival to insure all items are in working order and inspected again following each departure. These items are provided for your convenience and any damage is not considered "normal wear & tear". So that each subsequent guest has access to these items, it will be necessary to deduct the replacement cost from the damage deposit for any item of beach or pool equipment that was damaged during your stay. This includes, and is not limited to, beach chairs, umbrellas, broken boogie boards and floats that have are deflated and no longer hold air.
PLEASE NOTE: Any expenses that are incurred to repair damage, replace missing items, pay for extra cleaning or any other violation of the Rental Policies, will be deducted from the damage deposit to offset expenses. Payment of the above stated penalties does not waive guest’s liability for damages or consequential damages.8. LINENS: All beds are made; sheets, pillows and blanket for sleeper sofa are provided. Bath mats, kitchen towels and hot pads, one set of towels (1 bath, 1 hand, 1 wash cloth per number of people the unit sleeps), are provided. Extra linens or towels are not available.
9. Occupancy: The maximum number of guests permitted for each property:
2 Bedroom Condo: Beachcrest #505 - 4
2 Bedroom Townhomes: Beachfront #1, & #3 - 6 Walton Dunes Townhomes #3 & #4 - 6 7 Palms Townhome #5 - 4
3 Bedroom Condo: Sugar Dunes #13 - 8
3 Bedroom pool home "The Waves" - 8
4 Bedroom pool home "Splash" - 10
The maximum occupancy permitted includes adults, children, toddlers and infants. “Occupancy” does not refer to the number of individuals sleeping overnight, instead, it refers to the maximum number of individuals permitted to
be in the dwelling. Our properties may not be used during the day as the gathering spot for friends and family also staying in the area. The 4 bedroom pool home is not available for wedding receptions, graduation parties, etc,
and the use of the home and pool is limited to the number of guests that are registered when the reservation is booked.
We do not rent to chaperoned groups or vacationing college students.
WE VERIFY THE NUMBER OF GUESTS DURING EACH STAY. Those parties that exceed the allowable maximum occupancy or exceed 3 children for each adult over the age of 25, will be required to vacate immediately
and all prepaid funds, including damage deposit will be forfeited.10. DISCLOSURES:
For reservations booked through VRBO/HomeAway: Because a property is removed from the availability calendar and no longer able to be rented for the dates in question once a reservation is confirmed, we cannot issue a refund for a cancelled reservation unless the property is re-rented for the same rental payment and time period which had been reserved. If re-rented all prepaid funds will be refunded minus the HomeAway service fee and minus a $50 cancellation fee.
For all reservations: OTHER THAN THE ABOVE STATED REFUND POLICY, WE DO NOT REFUND ANY PORTION OF RENT OR ADVANCE PAYMENTS FOR CANCELLATIONS OR EARLY DEPARTURES, FOR ANY REASON OTHER THAN A MANDATORY EVACUATION DUE TO A TROPICAL STORM OR HURRICANE. Cancellations must be made by certified mail or email (email sent to debi@BigThunderProperties.com). We cannot accept cancellations that are made by phone. Refunds are not given due to appliance, utility, cable or internet failure, beach condition, weather (except mandatory evacuation due to tropical storm or hurricane), for any inconvenience caused by tenants or circumstances arising from adjacent units, nor for cancellations due to guest or family illness. Big Thunder Properties does not provide Travel Insurance, however Travel Insurance policies are available for a small fee and can be obtained by various online Insurance Agencies (google "travel insurance"). In most cases, travel insurance will reimburse the Guest in the event the Guest must cancel. The Guest may elect not to buy insurance, however we strongly encourage doing so, particularly if there is any chance a trip may be cancelled due to family illness, a change in work schedule, transportation failure (i.e. flight cancellation), etc. If the Guest has purchased travel insurance, the Guest must contact the travel insurance company to request a refund.
INTERRUPTION OF SERVICES, DELAYS, ACTS OF GOD
Renter understands and agrees that Management is not, and shall not, be held responsible for inconveniences or disruptions to Renter caused by acts beyond the control of Management.
Examples of such disruption are, but are not limited to, inclement weather or surf, damage to beach or beach accessibility caused by storms (or other acts of God), construction, strike, acts of government or its agencies, changes in airline schedules or availability, disruption due to repairs or construction in building or neighboring buildings.
It is specifically understood and agreed that inconveniences or disruptions of this type are NOT cause for cancellation or termination of this Agreement, nor cause for any abatement of rent due, nor rent paid. Additionally, should any listed amenity (including cell phone coverage or internet services) be or become non-operational or appliance be or become non-operational during your stay, this shall not be cause for cancellation nor an abatement of any rent paid. Management shall make all reasonable attempts to remedy any situation of a missing amenity or non-operational appliance.
13. HURRICANE POLICY / MANDATORY EVACUATION: - Refunds will be given when
the following circumstance occurs:
A "Mandatory Evacuation" is issued for Walton County as the result of a “Tropical Storm Warning" or "Hurricane Warning” advisory from The National Weather Service.
On the day the National Weather Service advises that a “Tropical Storm Warning" or "Hurricane Warning ” and a "Mandatory Evacuation" has been issued for Walton County,
Big Thunder Properties will refund: 1. Any unused portion of rent from guests currently registered. 2. Any unused portion of rent from guests scheduled to arrive while the evacuation is in effect and wish to shorten their stay to arrive after the “Tropical Storm Warning" or "Hurricane Warning”
and "Mandatory Evacuation" is lifted. 3. Any advance rents collected for a reservation scheduled to arrive during the “Tropical Storm Warning" or "Hurricane Warning” and "Mandatory Evacuation"
14. TELEPHONE / LONG DISTANCE Because most travelers have a cell phone, we no longer provide land-line phone service at any property. If you do not travel with a cell phone, you will not have phone service while staying at any of our properties
15. ITEMS YOU WILL NEED TO BRING: Paper products (paper towels, toilet tissue, garbage bags), bath soap, dishwasher and laundry detergents (High-efficiency (HE) laundry detergent is required at Beachcrest Condo #505, Walton Dunes Townhome #3, 7 Palms Townhome #5, Sugar Dunes Condo #13, 3 & 4 Bedroom Homes, all units have an iron and ironing board, we do not provide hair dryers. If you will be traveling with an infant or toddler that may wet the bed, we strongly recommend that you bring a mattress protector. You will be charged to replace mattress pads that have been stained.
Please remember to bring plenty of sunscreen...the sun reflects off of our sugar white sand and you can quickly burn even when sitting under an umbrella..